Tissue Family Services Coordinator

🕒 September 11

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $64.3k - $72.3k / year

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

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Infinite Legacy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Infinite Legacy is a nonprofit organ procurement organization serving almost 10 million people in Maryland and the Metro DC area. It facilitates organ, eye, and tissue donation, operates tissue banking and donation services, and educates communities about the importance of registering as donors. The organization also provides related clinical care, grief support, community outreach, professional development, research and events to support donor families and hospital partners.

📋 Description

• Coordinate support for potential tissue and eye donor families • Articulate information accurately and understandably to families experiencing emotional trauma • Coordinate and facilitate emotional support during and after donation discussions • Establish rapport with donor families, Infinite Legacy team members, and hospital staff • Initiate phone contact with potential donor families and offer tissue and eye donation in accordance with applicable regulations • Provide trauma, grief, and bereavement support by phone • Identify additional support needs and connect families with hospital or community resources • Communicate grief and bereavement service plans to the Aftercare Team • Complete authorization or disclosure documents, Documents of Gift, and medical/social histories • Complete required documentation within established regulatory time limits • Collaborate with funeral homes and whole-body donation programs • Work with Infinite Legacy staff during local tissue and eye cases • Coordinate with clinical personnel and donor-management teams to communicate family needs and case logistics • Triage calls involving tissue donation, hospice referrals, and medical evaluations • Collaborate with hospice nurses, nursing homes, and assisted living facilities • Navigate sensitive conversations regarding tissue rejection after donation • Initiate follow-up support for donor and non-donor families, including donor-in-spirit support • Facilitate local registry checks in DC, Virginia, and Maryland for outside OPOs • Participate in continuing education, staff meetings, family services meetings, and case reviews

🎯 Requirements

• Master’s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree • Bachelor’s degree considered if relevant experience is met • 1–2 years’ experience in an acute health care setting, hospice, bereavement counseling center, crisis intervention, or similar setting involving death, dying, grief, and loss • Ability to interact with grieving families in a supportive, empathic manner while considering cultural diversity • Effective verbal and written communication skills • Ability to use databases, draft letters, send and receive email, and access Internet resources • Safe Internet connection with speeds capable of supporting a VoIP phone and laptop • Ability to maintain current technologies • High accountability and ability to work autonomously • Self-motivation and well-developed time management, organizational, and problem-solving skills • Ability to work twelve 12-hour shifts per month in addition to simulation time, team meetings, and organizational meetings • Applicants must reside within the designated service area: Washington, DC, Maryland, or Northern Virginia; applicants with OPO experience outside the DSA may also be considered

🏖️ Benefits

• Health, Dental & Vision Insurance • Paid Time Off • 401K with employer contributions • Life & Disability Insurance • Pet Insurance Discounts • Tuition Reimbursement • Fully remote position • Occasional travel for meetings, training, or company events

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