Customer Success Manager

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🕒 December 4, 2025

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Own enterprise accounts end-to-end: from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle • Drive ongoing customer health and success: conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive outreach to ensure value realization and early issue detection • Identify and convert growth/expansion opportunities: map customer needs, identify new/expansion use cases, and partner with Sales to grow adoption across customers’ business units and departments • Support implementation and adoption: partner with our Enablement team on integrations, workflow design, technical launches, and user training to ensure rapid time-to-value and stable onboarding • Collaborate cross-functionally: partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks, support billing and invoicing accuracy, and coordinate expansions or new pilots for existing accounts • Maintain strong account operations and hygiene: maintain CRM/CS tool records, manage communications, issue resolution, renewal tracking, and billing/invoice checks as needed • Advocate for the customer internally: collect feedback, surface product or workflow enhancement ideas, and help inform product roadmaps based on real-world usage and needs • Build and deepen relationships across stakeholders: from end-users to senior executives, earn trust, influence adoption, and drive enterprise-level engagement

🎯 Requirements

• 5+ years of experience in customer success, technical account management, or consulting roles in SaaS, health tech, AI, or related fields • Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders • Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion • Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts) • Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams • Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value • Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities • Experience with CRM/CS tools and account hygiene (e.g. data tracking, billing/invoice accuracy, renewal management, usage metrics) • Ability to manage multiple accounts concurrently and prioritize across tasks, while remaining detail-oriented

🏖️ Benefits

• Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (*Bay Area Positions only)*