BDC Sales Lead

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

InFocus Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🚘 Automotive

🤝 B2B

📣 Marketing

Automotive • B2B • Marketing

InFocus Solutions is an outsourced BDC and customer-contact provider focused on automotive dealerships. They offer full BDC teams, inbound call support, outbound sales and service appointment campaigns, CRM and platform integrations, digital marketing, and customer satisfaction/survey solutions to turn leads into appointments and keep service lanes full. Services include lead follow-up, appointment setting, answering overflow calls, campaign management, and CSI solutions. The company is based in Sheldon, WI and promotes metrics like 60+ certified agents, 7k+ campaigns managed, a 5-minute response time, and serving 1,500+ dealerships.

📋 Description

• Oversee the daily performance and execution of the Sales BDC division • Lead, coach, and support Sales Team Coordinators • Conduct structured weekly 1:1s with Team Coordinators • Review coaching activity and ensure consistent development across Sales pods • Monitor division-wide appointment sets and verified dealership show performance • Maintain strong speed-to-lead performance across the Sales division • Review call-quality trends and identify coaching opportunities • Monitor CRM activity, overdue tasks, and unassigned leads across all Sales pods • Help Team Coordinators address BDR performance concerns and operational issues • Handle higher-level dealership questions, concerns, and escalations • Support campaign strategy, rebuttals, SMS/email workflows, and process improvements • Ensure consistent execution of Sales BDC processes across all teams • Identify operational gaps and proactively improve performance • Partner with the BDC Floor Manager and Head of BDC Operations on staffing, performance, and division priorities • Participate in live calls, escalations, and production support when needed • Drive division-wide production, show results, speed-to-lead, call quality, and CRM/task compliance

🎯 Requirements

• Prior automotive BDC or dealership experience is required • Experience as a BDC Manager, BDC Team Lead, Automotive Sales BDC Leader, Internet Sales Manager, Senior BDR, BDC Trainer or Supervisor, or Automotive Contact Center Leader • Strong understanding of automotive Sales BDC operations • Experience leading teams and/or frontline supervisors • Enjoys coaching and developing other leaders • Understanding of lead follow-up, appointment setting, confirmations, and CRM accountability • Strong dealership CRM knowledge • Experience with platforms such as Elead or VinSolutions • Comfortable using KPIs and performance data to guide coaching • Ability to handle dealership escalations professionally and confidently • Takes ownership of problems and works proactively to resolve them • Clear communication with employees, dealership partners, and leadership • Highly organized and consistent with follow-up • Ability to thrive in a remote, fast-paced, performance-driven environment

🏖️ Benefits

• Fully remote work environment • Paid training and ongoing leadership development • Monthly performance bonus opportunity • Health, Dental, and Vision insurance • 401(k) program • Opportunity for continued growth within InFocus Solutions