Core ISA Account Experience Partner

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InformData

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

📋 Compliance

🔒 Cybersecurity

B2B • Compliance • Cybersecurity

InformData is a data and screening company that provides fast, reliable screening data, identity verification, and continuous monitoring to help organizations reduce risk and build trust at scale. Their offerings include one-time searches (Screen) that deliver verified people data and continuous monitoring (Monitor) that sends real-time alerts to surface emerging risk. InformData sources and verifies records from authoritative primary sources—covering identity confirmation, criminal history, driving activity, regulatory actions, and credential verification—supporting use cases such as background screening for CRAs, digital identity validation, onboarding, ongoing workforce risk monitoring, and tools to detect insider cyber risk.

📋 Description

• Serve as the primary point of contact for inbound client inquiries via phone, email, and ticketing systems • Answer and resolve inbound calls through the Customer Service hunt group • Monitor and manage the Zendesk General Support queue and resolve tickets within SLAs and documented workflows • Provide updates on order status, results, turnaround times, and service-related inquiries • Complete daily status reports, pending lists, and other operational tasks • Coordinate with Vendor Relations, investigators, and internal teams on outstanding work orders • Document client interactions, updates, discrepancies, and resolutions in systems of record • Monitor pending searches and communicate progress, delays, or required actions • Support client-specific requests within established guidelines and company standards • Troubleshoot and resolve routine client concerns; escalate complex or sensitive issues to leadership • Partner with Operations and cross-functional teams to ensure accurate service delivery • Maintain quality standards, follow documented processes, and support continuous improvement initiatives

🎯 Requirements

• Strong oral and written communication skills • Ability to work independently with excellent time management skills • Proven problem-solving and critical thinking abilities • Capacity to manage multiple tasks simultaneously and effectively • Exceptional organizational skills and attention to detail • Proficient in computer skills, including word processing, relevant software applications, and internet research tools • Successful completion of all required training related to the position • At least 1 year of prior customer service experience preferred • Must be currently authorized to work in the United States without employer sponsorship, now or in the future • Ability to work indoors at a desk for extended periods • Ability to comprehend and follow work instructions in a fast-paced, team environment • May be required to work overtime occasionally