Bilingual Contact Center Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Lead the Business Unit and oversee all aspects of program success • Participate in project implementation, including contract development, staff modeling, and pricing • Collaborate with Business Development on efficient, revenue-generating strategies • Communicate regularly with senior-level client contacts about project performance and strategic initiatives • Develop and nurture business relationships and identify future opportunities • Direct project team members serving as liaisons among clients, call center staff, internal departments, and outside vendors • Oversee strategy and tactics for program implementation • Review and recommend staffing models, training plans, and reporting templates • Counsel clients and staff on legally and regulatorily compliant programs and issue resolution • Oversee Inside Sales teams and account management, including recruitment, development, and retention • Manage project profitability, invoicing, P&L review, budgets, work orders, and purchase orders • Oversee contract negotiations • Participate in client business reviews and operational and contract-related meetings • Act as a subject matter expert across Business Units • Support team and corporate culture and communicate corporate vision

🎯 Requirements

• Must be fluent in Spanish • Bachelor’s Degree in Health Science, Telecommunications, Marketing or related field or equivalent work related experience • Demonstrated analytical skills and sound decision-making abilities • Experience requiring contracting and budget management, fiscal accountability, direct-report employee management, and operational execution of client contracts • Strong coaching and people development skills • Practical understanding of the pharmaceutical and healthcare industries • Understanding of current industry climates including sales, potential opportunities, managed care environments, and competition • Experience in an inside sales call center environment, preferably in a management, quality, or client-facing position • Experience writing and presenting operational task orders for clients • Ability to develop key business contacts among senior client management • Success leading internal and/or external teams over extended periods of time • Ability to join frequent meetings and calls without disruption or disconnecting

🏖️ Benefits

• Competitive compensation • Accrued time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Disability insurance • Life insurance • Paid maternity leave • Paid paternity leave • Employee discounts and exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture • Certified Great Place to Work and Best Places to Work in BioPharma recognition

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