Bilingual Virtual Clinical Educator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $46 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Deliver inbound or outbound non-promotional disease-state education and/or support to identified customers • Provide therapy education and support • Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation • Maintain excellent quality and provide superior customer service while following call guides, talking points, and FAQs • Use only approved materials provided by Inizio or the client • Attend and successfully complete required trainings, courses, and competency assessments • Complete administrative responsibilities, including computer updates, emails, and time reporting • Attend local and national program meetings and/or conferences as required and when possible • Adhere to company and client policies, procedures, and training requirements • Safeguard patient privacy and confidentiality under HIPAA, including compliance with call monitoring • Return and maintain company equipment and materials • Perform other reasonable duties as requested

🎯 Requirements

• Current U.S. healthcare professional license (RN, RT) • Fluent in Spanish/English • Associate degree/Bachelor’s/BSN or equivalent work-related experience • Preferred minimum of 2 years of experience working in respiratory disease state or related field • Competency with call center telephone technology preferred • Effective and professional communication • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice • Demonstrable organizational skills and ability to manage multiple tasks • Ability to multitask while maintaining high attention to detail and accuracy • Process excellence and ability to problem solve and be proactive • Strong working knowledge of Microsoft Office, client-specific applications, and database systems • Ability to join frequent meetings and calls without disruption or disconnecting • Ability to safeguard patient privacy and confidentiality in a remote setting in accordance with HIPAA • Ability to complete required trainings, competency assessments, and administrative responsibilities within specified deadlines • Ability to return and maintain company equipment and materials according to company instructions

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture • Local and national program meetings and/or conferences, as required and if possible