Customer Solutions Specialist, Bilingual

🕒 September 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reprise Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

Reprise Financial is an online consumer lending platform that provides unsecured personal loans ranging from $2,500 to $25,000 for uses such as debt consolidation, credit card refinancing, medical and dental bills, major purchases, travel, and other personal expenses. The company emphasizes a simple, fast online application with pre-approval checks that don't affect credit scores, fixed rates, clear terms, quick funding (often by the next business day), and financial education resources. Reprise reports having funded over $3. 0 billion in loans to customers across the United States and positions itself as a reliable B2C lender focused on helping consumers regain control of their finances.

📋 Description

• Assist borrowers and manage complaint intake and resolution • Address complex customer concerns with follow-up and follow-through • Act as a customer advocate by listening to concerns and delivering timely, empathetic, effective solutions • Handle inbound support requests through phone calls, chats, and emails • Manage escalated customer interactions professionally and empathetically • Capture and share customer feature requests and feedback • Troubleshoot and diagnose system or service issues • Investigate and resolve loan fund disbursement and creditor payment issues • Process refunds accurately and promptly; research missing or misdirected payments • Maintain financial accuracy and a seamless customer experience • Investigate, track, and document customer interactions, concerns, resolutions, and follow-up actions • Maintain accurate communication and action-item records • Monitor recurring issues, generate trend reports, and escalate insights to leadership • Collaborate with Operations, Compliance, IT, and Loan Accounting teams • Assess, categorize, and reassign support requests • Participate in cross-functional root-cause analysis and process enhancements • Share knowledge with team members and assist with complex or escalated calls • Participate in team meetings, training sessions, and feedback loops to improve performance • Report to the Servicing Organization as a member of the Customer Experience Team

🎯 Requirements

• Ability to communicate effectively with Spanish-speaking customers in both English and Spanish • 1–3 years of experience in Customer Service, Complaints, or Escalations positions, with regulatory compliance, customer advocacy, complaints management, or similar roles in highly regulated consumer financial services or banking organizations • AA degree or equivalent experience required • Strong working knowledge of federal and state consumer finance and banking laws and regulations is a plus • High proficiency in complaint management systems and related software is a plus • High proficiency in Microsoft Office: Excel, Word, and Outlook • Excellent verbal and written communication skills • Problem-solving abilities and a proactive attitude toward addressing customer needs • Strong interpersonal skills and ability to empathize and build rapport with customers • Superior organizational skills, including multitasking and managing competing priorities under demanding deadlines • Strong integrity and ability to handle sensitive and confidential projects • Flexibility and ability to adapt quickly to changing needs • Ability to constructively challenge ideas and escalate issues and concerns in a timely manner • Ability to work independently and collaboratively within a team environment • Must reside in an approved location by the start date • Must be able to provide customer support in Spanish, verbally and in writing • Must be comfortable handling escalated customer complaints through phone, email, and chat channels

🏖️ Benefits

• Variable annual bonus based on company and individual performance • Fully remote work arrangement • Ability to work from home • Option to visit the office in Irving, TX whenever desired • Regular virtual meetings and team events • Tools, resources, and support for employees to thrive • Growth and professional development opportunities