Application Systems Admin, Bilingual – Spanish

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Makpar Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Makpar Corporation is an experienced solutions-oriented contractor focused on modernizing IT infrastructure for the Federal government. They specialize in identity, credential, and access management, cybersecurity, IT project management, agile transformation, DevSecOps, cloud migration, and health IT among other services. Makpar is committed to delivering innovative solutions through their in-house research and development lab, frequently collaborating with federal agencies to tackle strategic issues. Their comprehensive approach includes leveraging technologies such as AWS, AI/ML, SAFe Agile, and CI/CD automation.

📋 Description

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance • Perform incident triage and coordinate Level 2 support activities with the Operations Manager and technical teams • Coordinate service restoration during system outages, application failures, and operational incidents • Administer and maintain user accounts in AIMS, PAS, Access Request Tools, and other authorized systems • Manage soft and hard token issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring • Monitor SLA performance metrics, support reporting, and service improvement initiatives • Perform routine system administration, maintain system logs, troubleshoot application and system issues, and implement corrective actions • Support bilingual English- and Spanish-language Help Desk operations

🎯 Requirements

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience • Minimum of two (2) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment • Bilingual (Spanish) conversational proficiency and customer service support • Experience administering user accounts, access permissions, and security roles within enterprise applications and systems • Experience troubleshooting application access issues, authentication problems, and user account-related incidents • Knowledge of incident management, escalation procedures, and service restoration processes • Experience working with ticketing systems and documenting technical issues, resolutions, and system changes • Strong analytical, troubleshooting, and problem-solving skills • Ability to work effectively in a fast-paced operational environment while meeting established SLAs • Strong verbal and written communication skills with technical and non-technical users • Preferred: experience with AIMS, PAS, Access Request Tools, or similar IAM platforms; high-volume/high-availability systems; MFA and token solutions; user lifecycle management; RBAC; information security; outage management; ITIL/ITSM; SLA reporting; relevant industry certifications

🏖️ Benefits

• Great benefits package • Excellent training and career development opportunities • Flexible work schedules • Generous compensation package • Environments where employees are encouraged to be themselves, collaborate, and be inquisitive • Equal Opportunity Employer