Bilingual Patient Navigation – Non-Clinical

🕒 August 12

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 92 days.
• Jobs at this company usually fill in 56 days.
• Reposted once.

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Develop relationships with patients through telephonic outreach after a clinical event or diagnosis • Collaborate with the clinical team and use health-system resources to improve the patient experience • Research, identify, and examine community resources for patients • Participate in a professional network defining care-guidance standards by disease state • Empower patients to communicate preferences and priorities to their healthcare team • Support patients in taking an active role in healthcare decision-making • Contribute to Care Guide navigation program development, implementation, and evaluation • Address non-clinical factors affecting patient health • Perform additional duties supporting company values, mission, and policies • Meet productivity expectations for high-quality, timely client delivery • Maintain regular, reliable attendance during scheduled hours

🎯 Requirements

• Proficiency with a personal computer • Technical and analytical skill set • Excellent communication, organizational and interpersonal skills • Experience with Microsoft Excel preferred • Bachelors preferred, but the equivalent professional experience will be considered • Bilingual in Spanish and English • Able to work remotely at home in a private HIPAA compliant workspace • Able to house company equipment needed to perform job • Broadband Internet Access • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps • Immigration and/or work visa sponsorship will not be provided • Ability to hear in normal range and wear a headset / earpiece • Good visual acuity to read computer screens, scripts, forms etc. • May sit 100% of the time when taking calls • Access to a personal mobile device may be required for EMR authentication • Must successfully complete a background check, drug screening, and identity verification process prior to employment

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match • 100% remote work • Company equipment provided • Flexible schedule adjustments to accommodate clients' operational hours

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