Clinical Adherence Nurse, RN – Bilingual

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text communication • Educate and enroll patients in the medication adherence program • Deliver personalized education, coaching, case management, and adherence support through video and digital communication • Conduct video-based medication reconciliation consultations • Review patient medication videos to verify administration, monitor adherence, and identify side effects or concerns • Create short educational and motivational videos for patients and population-level health education • Assess medical, behavioral, and social needs and escalate cases when necessary • Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety • Serve as a clinical escalation point for non-clinical team members • Assist patients with technical troubleshooting of the mobile application and adherence platform • Maintain accurate documentation in compliance with company and regulatory requirements • Coordinate with provider offices, health plans, and pharmacies on behalf of patients • Refer patients to healthcare providers and community resources, including warm transfers • Use motivational interviewing to support long-term adherence strategies • Contribute patient insights to program improvement • Partner with cross-functional teams to develop video content, clinical protocols, and educational materials

🎯 Requirements

• Must be a legal resident of Puerto Rico • Must hold a Registered Nurse (RN) license in good standing • At least 5 years of nursing experience • At least 5 years of related experience in patient engagement, health education, or care coordination • Must be fluent in English and Spanish, including reading, writing, speaking, and understanding • Strong background in chronic disease management, medication adherence, and patient coaching • Excellent oral and written communication skills with a warm, empathetic approach • Ability to work in a fast-paced, patient-focused environment • Proficiency in electronic health records (EHR), mobile applications, and digital health platforms • Comfortable engaging patients via phone, video, and chat throughout the workday • Experience assessing social determinants of health and connecting patients with resources • Must be available for evening and weekend shifts • Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is unavailable

🏖️ Benefits

• Competitive salary and benefits package • Work remotely • Professional development and growth opportunities • Opportunity to contribute to an innovative healthcare solution • Collaboration with professionals across healthcare, technology, and public health • Work with a talented, motivated, and passionate team