Bilingual Digital Care Advanced Practice Provider, NP/PA

🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Deliver exceptional, empathetic clinical care through real-time and asynchronous chat and other responsive care channels • Manage multiple concurrent and asynchronous patient conversations with accurate documentation and follow-through • Guide and oversee patients’ medical management using a holistic framework, including the 5M approach • Collaborate with primary care providers, specialists, pharmacy, and specialty care teams • Coordinate care with patients’ family members and caregivers when appropriate • Assess symptoms, medication questions, lab results, and new health concerns • Escalate patients to telephone, video, in-person, urgent, or emergency care when appropriate • Maintain ownership of patient needs through resolution or documented handoff • Maintain accurate and timely EHR documentation in compliance with legal, ethical, and telehealth regulations • Identify opportunities to improve patient experience and outcomes through digital workflows and proactive communication • Contribute to digital workflows, standardized responses, escalation pathways, and quality standards • Occasionally support broader Devoted Medical service lines • Provide flexible clinical coverage across Responsive Care Department queues and on-call services • Adhere to relevant laws, regulations, patient privacy requirements, and telehealth standards

🎯 Requirements

• Nurse Practitioner or Physician Assistant advanced practice provider • Three or more years of experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care, and/or urgent care • Ability to review AI-generated responses for clinical accuracy and safety • Nurse Practitioners: active and in-good-standing RN and APRN licenses • Physician Assistants: active and in-good-standing Physician Assistant license • Role licensure and certification in good standing required • Ability to obtain licensure in requested states within 90 days of hire date, starting at offer letter signing • Additional state licensure as needed • Prior Devoted Medical experience preferred • Prior virtual care or telehealth experience preferred • Experience in real-time, queue-based, or high-volume telehealth clinical environments • Experience collaborating with interdisciplinary care teams and coordinating care remotely • Comfort managing complex or vulnerable patient populations in a digital-first setting • Ability to thrive in a fast-paced, rapidly evolving environment with flexibility and curiosity • Ability and willingness to work four 10-hour shifts per week • Working hours of 8am–6pm MST/PST, with consideration for EST/CST hours • Compliance with applicable laws, regulations, patient privacy, and telehealth standards

🏖️ Benefits

• Employer-sponsored health insurance and dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility • Parental leave program • 401K program • Devoted Health will cover all costs and provide full administrative support for obtaining and maintaining licenses in all required states • Flexible clinical coverage across Responsive Care Department queues and on-call services