Care Manager, Bilingual – English & Spanish

🕒 August 12

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empathy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

💰 Series B on 2024-03

Healthcare • Legal • Logistics

Empathy is a company that provides comprehensive support systems for families experiencing loss. Their flagship product, Empathy LifeVault™, empowers families to create estate plans for a secure financial future. The company offers personalized Care Plans tailored to the urgent needs of families, helping them navigate the challenges of loss with human care enhanced by technology. This includes time-saving tools for administrative tasks, grief support through audio companions and exercises, and assistance with the probate process. Empathy also collaborates with partners like life insurance companies, consultants, and employers to extend their support to beneficiaries and employees during tough times.

📋 Description

• Address users’ practical and emotional needs via phone, live chat, email, and other communication channels • Act as a product expert connecting users to Empathy tools and resources • Provide exceptional user experiences focused on empathy, compassion, and investment in the user journey • Complete onboarding and ongoing training and provide feedback to improve information sharing • Surface professional development training gaps and opportunities • Relay user insights and identify knowledge gaps to support product development • Share reliable resources with service providers and state/government agencies • Escalate issues according to guidelines while handling sensitive user data carefully • Assist users with logistical complexities, including probate and tax implications after loss • Support families with challenges beyond loss, including disability, as Empathy expands • Use critical thinking and problem-solving to resolve user challenges • Create personalized Care Plans for Managed Care Users • Take on short-term projects defined by team leadership

🎯 Requirements

• Warm-hearted, empathetic, and patient team member • Fluency in Spanish and English required • Must be a resident of and legally authorized to work in the United States • 2 years of professional experience in customer-facing, counseling, support, concierge services, or related fields, including internships • Proficient in navigating new technology, tools, and platforms • Strong ability to adapt to evolving digital environments • Experience creating and communicating step-by-step process flows • Excellent communication, organizational, and interpersonal skills • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to organize multiple tasks and projects while efficiently managing workflows • Ability to analyze situations and make independent professional judgments without close supervision • Ability to work on weekends and evenings preferred • Previous experience in social work, grief counseling, disability services, education, allied health, or related fields preferred • Experience with Google Suite, Slack, and Zendesk preferred

🏖️ Benefits

• Company Equity in a high-growth start-up • Annual Remote Work and Wellness Stipends • Enhanced compensation rate for work during company-observed holidays • Paid Bereavement Leave • Comprehensive health insurance coverage • Generous paid time off, including company holidays, vacation days, and paid leaves • Retirement savings plan with employer matching