Call Center Supervisor

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $42k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Supervise call center staff and manage performance • Provide day-to-day supervision of communicators and implement performance standards • Coach team members and support individual development • Conduct performance evaluations • Conduct new hire interviewing and training • Address performance issues, including disciplinary actions and terminations • Monitor staffing levels • Coordinate and deliver program trainings • Create and implement teamwork and employee engagement initiatives • Supervise call floor operations • Deliver service meeting or exceeding client KPIs and maintain service levels • Ensure quality and compliance with policies and standard operating procedures • Manage call center operations in a fiscally responsible manner • Collaborate with internal teams on continuous quality improvement and client solutions • Monitor calls for script adherence, call integrity, adverse events compliance, HIPAA compliance, and proper phone technique • Develop contingency plans for adequate coverage and serve as backup for inbound/outbound calls • Analyze call metrics, productivity reports, and database metrics; share analysis and recommendations with Business Unit Leadership • Oversee alternate channel requests including email, voicemail, and white mail • Assist with program modifications and special call program scheduling • Assist in developing and implementing new client programs • Assist in quality improvement programs • Develop contact center policies and procedures • Safeguard patient privacy and confidentiality

🎯 Requirements

• Current RN or Pharmacist license • Five years experience supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience • General understanding of call management systems, such as CentreVuSupervisor • Adept at Word, Excel, PowerPoint, Outlook, and Avaya CMS • Outstanding customer service, communication, and interpersonal skills • Ability to train and motivate staff members • Must safeguard patient privacy and confidentiality according to HIPAA guidelines

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume