Client Account Manager – Patient Access HUB

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Serve as the primary point of contact for pharmaceutical clients supporting HUB programs • Build and maintain strong, consultative client relationships • Lead client meetings, performance reviews, and strategic discussions • Oversee program delivery, ensuring alignment with client objectives and SLAs • Analyze performance metrics and provide data-driven insights and recommendations • Collaborate with cross-functional teams to ensure high-quality service delivery • Manage program financials, including budgets, invoicing, and P&L tracking • Identify risks, opportunities, and areas for program optimization • Support contract management, renewals, and growth opportunities • Ensure compliance with regulatory requirements and client SOPs

🎯 Requirements

• Bachelor’s Degree or equivalent relevant experience • 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience) • Strong understanding of reimbursement, prior authorization, and patient assistance programs • Experience supporting or managing call center-based programs or service delivery models preferred • Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting • Salesforce CRM/CLS experience required • Strong analytical, organizational, and problem-solving skills • Excellent communication, presentation, and negotiation skills • Proficiency with Microsoft Office applications • Ability to manage multiple priorities independently

🏖️ Benefits

• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion • Employee discounts & exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture