Quality Monitoring Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Conduct call and data case quality monitoring for the program team using quality monitoring guidelines • Document and score report, case review, and call monitoring results in the Quality Management System (QMS) • Provide timely feedback to Call Center staff specialists • Attend call monitoring and case review calibration sessions with the client and program management team • Identify and share quality performance trends with program leadership • Support new agent certification and quality monitoring requirements • Provide one-on-one coaching to staff regarding quality monitoring • Collaborate with the Corporate Project Trainer and leadership to develop and provide quality-related training for Call Center staff specialists • Participate in Quality Monitoring team discussions regarding project requirements and product and safety knowledge • Improve processes and procedures and perform ad hoc projects for the program team • Assist with quality activities and reporting as requested

🎯 Requirements

• Current RN License Required • Bachelor’s degree or related work experience preferred • Quality monitoring experience is strongly recommended • Training and coaching experience is preferred • Proficient in Microsoft Outlook, Word, Excel and PowerPoint • Exceptional verbal and written communication skills • Ability to prioritize and organize workflow activities in a fast paced environment • Strong organizational and analytical skills • Ability to multi task • Critical thinking and problem solving skills • Detail oriented • Ability to join frequent meetings and calls without disruption or disconnecting • Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • Collaborative culture where your ideas are valued and your work makes a difference