Bilingual Client Intake Specialist

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Inner Circle Autism Network

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 B2C

🧘 Wellness

Education • B2C • Wellness

<Inner Circle Autism Network> is a provider of play-based, center-based Applied Behavior Analysis (ABA) therapy for children with autism, serving families across multiple U. S. states (including Arkansas, Oklahoma, Nebraska, and North Carolina). The organization offers individualized, BCBA-led treatment plans and services focused on language, communication, social skills, daily living skills, school readiness, and caregiver training, and helps families with insurance navigation and multilingual support. Inner Circle emphasizes hands-on, themed learning spaces, family partnership, and care coordination to create a welcoming, safe environment for children ages roughly 2–10.

📋 Description

• Coordinate all stages of the client intake process from initial inquiry through admission, ensuring timely communication, accurate documentation, and resolution to barriers. • Manage an active and dynamic caseload of prospective clients and ensure timely progression through all stages of the intake process. • Responsible for receiving initial service inquiries and communicating through a variety of channels including phone, text, email, fax, and web-based patient management and CRM systems. • Communicate and coordinate with key internal and external stakeholders to facilitate successful client admissions and census growth including Inner Circle Autism Network clinical and operational staff and external physicians, case managers, therapists, guardians, and funding source representatives. • Identify and address barriers to admission with families, funding sources, providers, and internal stakeholders. • Manage regular and timely communication with client guardians including initial intake calls, scheduling tours and assessments, and informing about intake status. • Gather and document information about potential clients including demographics, funding sources, client needs, and required paperwork in accordance with local, state, federal, and ICAN policies. • Educate clients and families on ABA services, programs, and the intake process and answer questions related to Inner Circle Autism Network. • Maintain accurate and complete client records, documentation, and status updates across practice management, CRM, and other organizational systems. • Verify client insurance benefits, communicate coverage with client guardians, and coordinate with internal billing teams to ensure insurance requirements for admission have been met. • Provide exceptional customer service and support to clients throughout the intake process. • Maintain strict confidentiality standards in accordance with federal HIPAA regulations, state privacy rules, and Inner Circle Autism Network privacy policies. • Other job duties as assigned.

🎯 Requirements

• Preferred bilingual proficiency in English and Spanish. • 2+ years of experience in patient-facing roles within healthcare, behavioral health, social services, client services, or intake operations. • Knowledge of Applied Behavior Analysis (ABA) principles and practices preferred. • Strong communication, organizational, customer service, and interpersonal skills. • Demonstrated ability to maintain accuracy, attention to detail, and productivity while managing multiple priorities in a fast-paced environment. • Strong critical thinking and problem-solving skills, with the ability to analyze information, identify solutions, and make sound decisions independently. • Demonstrated ability to take initiative, follow through on tasks, and drive issues to resolution with minimal supervision. • Ability to adapt to changing priorities, processes, and client needs while maintaining professionalism and accuracy. • Proficiency in Microsoft 365 applications including Word, Excel, Teams, Outlook, and OneNote. • Experience with CentralReach or similar practice management systems and Monday CRM or similar customer relationship management platforms preferred. • Demonstrated ability to learn and effectively utilize multiple technology platforms, databases, and communication systems.