Senior Solution Specialist – Associate Director – Director, Access Center

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Innovaccer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $150M Series E on 2021-12

Healthcare • Consulting • Logistics

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

📋 Description

• Drive pre-sales strategy, solution design, and deal execution across Innovaccer’s Experience product portfolio • Lead consultative discovery across Access, Outreach, and Experience workflows • Build solution architectures, mock workflows, and demo flows • Conduct demos and narrative-driven walkthroughs • Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps • Partner with Sales leaders on deal strategy, commercial proposals, contracting frameworks, and pricing decisions • Provide subject-matter expertise on Access operations and patient engagement • Develop strategic narratives and go-to-market motions for Access & Outreach • Analyze customer needs, competitive landscape, and solution gaps to inform Product teams • Build reusable assets, playbooks, workflow libraries, and value frameworks • Bridge customer requirements and Experience product capabilities; recommend enhancements and shape solution blueprints • Support commercial packaging, bundling, and cross-product alignment • Join strategic executive meetings and articulate Innovaccer’s point of view • Guide customers through modernization strategies without owning long-term relationships • Translate technical capabilities into operational, clinical, and financial value

🎯 Requirements

• 8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering • Deep expertise in multiple Access Center workflow areas such as scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience • Experience with Call Center technology stack • Experience with Call Center transformation • Demonstrated success driving complex deals in enterprise provider or health system environments • Strong ability to design and run demos, mock workflows, and solution narratives • Exceptional communication and storytelling skills • Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures • Experience influencing product direction and collaborating with Product teams • Ability to operate as a high-ownership individual contributor across matrixed teams • Bachelor’s degree required; master’s degree (MBA, MHA) preferred • Ability to travel up to 30–40% for customer meetings and internal strategy sessions • Employment eligibility verification for newly hired employees based out of the U.S. and employed by Innovaccer Inc.

🏖️ Benefits

• 20 days of fixed time off per year, in addition to company holidays • Generous parental leave • Monetary incentives and company-wide recognition • Medical, dental, and vision insurance • 100% company-paid short- and long-term disability insurance • 100% company-paid basic life insurance • Discounted legal aid • Pet insurance