Lead Scheduling Coordinator

🔥 2 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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InnovAge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

InnovAge is a provider of the Program of All-inclusive Care for the Elderly (PACE) that helps frail seniors remain independent and age in their own homes with dignity. As the largest PACE provider by participants served, InnovAge delivers comprehensive, coordinated services including primary care, nursing, behavioral health, therapies, transportation and care coordination to support seniors' medical and daily living needs.

📋 Description

• Provide oversight, coordination, and problem resolution for specialty referrals • Maintain workflow continuity and monitor referral status • Mentor, guide, and support skill development for Scheduling Coordinators • Process referrals for understaffed centers or centers with high backlogs • Resolve stuck or unsolvable orders and administrative barriers • Advocate with unresponsive provider offices to advance delayed referrals • Conduct daily and weekly audits of EPIC Work Queues • Ensure specialty orders meet 7-day aging standards • Perform initial data scrubs and validations for regional performance feedback • Serve as the primary workflow, provider, and EPIC navigation resource for center coordinators • Support the Regional Scheduling Manager with new-hire training, CAP data, and recurring training-gap identification • Serve as backup contact for urgent matters during the Manager’s absence • Audit regional voicemails and forward unaddressed messages • Monitor EPIC pools and the Outside Scheduling Follow-up Work Queue • Verify referrals are actioned within 48 hours of entry • Update quality tracking spreadsheets and audit Department Appointment Reports • Escalate orders lacking clinical details to the Medical Director or Clinical Manager • Generate weekly reports on pool health and unaddressed message aging • Review weekly queues and notify the team of orders due • Confirm following-week referrals are reviewed and faxed • Prepare data for Daily CAP meetings • Conduct initial reviews of scheduling-related grievances • Travel 2% to 5% • Perform additional tasks assigned by the Regional Scheduling Manager

🎯 Requirements

• High school diploma or equivalent is required • Minimum of 3 years of medical scheduling experience • Proven track record handling complex specialty referrals and peer leadership • Mastery of EPIC and Microsoft Office for data tracking • 1+ year of administrative, clerical, and medical administrative experience including filing, record keeping, data entry, and customer service • Recent medical scheduling experience within the last 1–2 years of employment • Remote work experience • Medical terminology knowledge • Ability to perform all essential duties satisfactorily • Current state-issued Certified Nursing Assistant (CNA) license and/or Medical Assistant certificate preferred • Education using Epic EMR preferred • Clinic healthcare experience in a geriatrics setting preferred • Nursing Assistant experience in home care, long-term care, daycare, or group home preferred • Florida applicants require background screening through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance and AD&D • Supplemental life insurance • Flexible spending accounts • 401(k) savings plan • Paid time off • Company-paid holidays • Equal opportunity and affirmative action workplace • Patient-centered care model • Remote work arrangement