Technology Operations Analyst

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inspire

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🍽️ Food & Beverage

🏨 Hospitality

📱 Media

Food & Beverage • Hospitality • Media

Inspire is a company operating under the umbrella of Inspire Brands, Inc. , which owns and manages several popular restaurant brands including Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. Inspire focuses on delivering stories and updates about its franchise brands, engaging the community with initiatives like supporting education and fostering positive impacts. The company helps in crafting and sharing experiences through its diverse range of restaurant offerings, promotions, and community-focused events.

📋 Description

• Investigate complex technology and integration issues using structured root-cause analysis • Identify solution recommendations, process improvement areas, innovative opportunities, and learning needs • Communicate with customers, stakeholders, engineering teams, and leaders regarding supported technology and capability optimization • Build vendor partnerships and ensure vendors meet contractual, operational, and service-level commitments • Influence future development and improvements; identify gaps and recommend process improvements or new tools • Execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes • Perform basic and advanced triage on reported defects, validate issues, identify configuration errors, and analyze logs • Develop and execute processes ensuring hardware, software, and integrations are ready for QA/UAT • Create, write, debug, and update scripts in PowerShell, Python, and other languages • Provide L2/L3 support for restaurant technology, including networking, POS, BOS, system integrations, drive-thru, audio/visual, and payments • Source methodologies, platforms, and scripts to shift support closer to end users • Proactively identify possible issues before full-scale software or hardware deployment

🎯 Requirements

• 3+ years of relevant IT experience such as system configuration and implementation experience • 3+ years of experience supporting restaurant, retail, or other high-volume transaction technology environments preferred, including exposure to POS, digital ordering, payments, or related platforms • 3+ years of experience supporting technology across geographically distributed locations • Experience troubleshooting complex technology issues across integrated systems, identifying root cause and driving issues through resolution • Strong understanding of system integrations, middleware, APIs, and data flows, particularly how information moves between upstream applications, integration layers, and point-of-sale (POS) systems • Proficient knowledge of at least one other operating system such as iOS, Android, Linux etc • Ability to read and interpret application and integration logs, identify errors or failure points, and translate technical findings into actionable next steps • Working knowledge of API-based integrations and common integration concepts, including data mapping, system dependencies, error handling, and service connectivity • Ability to perform root-cause analysis (RCA) using structured problem-solving methods such as the 5 Whys • Proven ability to triage incidents independently, determine the appropriate technical owner, and engage engineering, payments, digital, infrastructure, or third-party teams as needed • Strong technical communication skills with the ability to document issues, articulate findings, and translate operational symptoms into clear technical requirements or defects for engineering teams • Ability to operate effectively in a multi-brand, enterprise technology environment • Experience using automation, AI, or scripting-based tools to accelerate troubleshooting and log analysis is strongly preferred • 4-year degree strongly preferred