Manager, Process Systems

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $68.3k - $126.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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US Acute Care Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

💊 Pharmaceuticals

📡 Telecommunications

💰 Private Equity Round on 2021-02

Healthcare • Pharmaceuticals • Telecommunications

US Acute Care Solutions is a physician-owned company specializing in the management and provision of acute care services across the United States. With a focus on emergency medicine, hospital medicine, and critical care, USACS partners with health systems to enhance patient care and improve the healthcare continuum. Annually, the company serves over 10 million patients and operates more than 500 clinical programs in 30 states, driven by a commitment to innovation, quality, and collaborative healthcare delivery.

📋 Description

• Define and communicate the vision, goals, and operating roadmap for Process Systems • Translate strategy into actionable plans with priorities, owners, milestones, and measurable outcomes • Establish SOPs, roles and responsibilities, escalation paths, and change management protocols • Champion Service Desk Plus as the system of record for team work • Design and optimize SDP workflows, service catalog, categories, templates, automation rules, and SLAs • Establish, monitor, and report KPIs including ticket volume, response and resolution times, SLA compliance, backlog, and process/error rates • Lead operational reviews to maintain transparency, prioritize work, and remove obstacles • Oversee practice management system development and support, including file maintenance, electronic transactions, interfaces, upgrades, and month-end close • Oversee clearinghouse production of claim, statement, eligibility, and status files • Manage payer and subcontracted clearinghouse vendor relationships, setup, maintenance, FTP processes, and vendor performance • Develop and maintain audit and control procedures for accuracy, quality, and compliance • Lead strategic planning for system development and recommend software, modules, and upgrades • Design and deliver technical solutions and automation • Maintain system documentation, procedures, and known resolutions • Provide end-user support and training for newly released functionality • Communicate priorities, status, risks, and results to leadership and cross-functional teams • Supervise staff, assign and track work through SDP, and ensure timely, high-quality completion • Set performance expectations, coach employees, and address performance gaps • Build team capability through training, cross-training, knowledge sharing, and succession planning • Manage recruiting, hiring, evaluations, corrective action, counseling, and employee separations • Verify, approve, and submit employee time records • Ensure staff adhere to company and department policies and procedures • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Mathematics, or a related field; equivalent experience with a strong healthcare billing background will be considered • Management or supervisory experience required, with a demonstrated record of leading process improvement and operational change • Experience implementing structured IT service management (ITSM) practices; familiarity with ITIL or similar frameworks a plus • Hands-on experience administering and leveraging a ticketing system, preferably ManageEngine Service Desk Plus (SDP), including workflow configuration, SLAs, automation, and reporting • Experience configuring and supporting EDI transactions (837P, 837I, 837 outgoing, 835, 834) • Experience with interfaces and FTP processes • Understanding of continuous quality improvement methodologies and quality control frameworks • Strong analytical skills, with the ability to diagnose system, people, and process issues and present data-driven solutions • Proficiency in Microsoft Windows and Office applications, particularly Excel, as well as database and web-based applications • Excellent verbal and written communication skills, with the ability to engage effectively with staff and leadership • Ability to identify, escalate, and communicate emerging issues and risks to management • Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment • Exceptional attention to detail • Ability to maintain confidentiality, including protected health information (PHI) in accordance with HIPAA • Ability to work overtime as business needs require • Demonstrated leadership through commitment to teamwork, alignment with company and department goals, adaptability to change, and proactive work with minimal supervision • Ability to resolve conflict constructively and persuade others to accept a course of action • Experience in healthcare revenue cycle operations and IT service management preferred • Experience with athenahealth is a plus • Ability to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds • Requires close visual acuity to perform job duties

🏖️ Benefits

• Medical, dental, and vision insurance options • Health savings accounts (HSA) and flexible spending accounts (FSA) • 401(k) employee and employer contributions • Paid time off, including vacation, sick leave, and company holidays • Paid parental leave & family support benefits • Short-term and long-term disability insurance • Life and accidental death & dismemberment (AD&D) insurance • Employee assistance programs & wellness resources • Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role