Customer Training Specialist

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Instinct Science

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🏢 Enterprise

💰 Venture Round on 2022-11

Healthcare Insurance • Software • Enterprise

Instinct Science is a company that specializes in cutting-edge veterinary software designed to enhance the operational efficiency and patient care of the world's leading animal hospitals. At its core, Instinct offers an Electronic Medical Record (EMR) platform that integrates digital treatment sheets, streamlining workflows and reducing errors. The software serves emergency and specialty hospitals, corporate groups, and university teaching centers by providing features such as automated billing, drug calculators, patient safety warnings, and hospital-wide communication boards. Founded by veterinary professionals, Instinct is committed to creating intuitive and tailored solutions for modern veterinary practices, ultimately aiming to improve patient outcomes and staff efficiency.

📋 Description

• Deliver product training to hospital teams at key milestones during the onboarding process • Support active customers navigating contact changes, new feature releases, post-upsell product tours • Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship • Operate as a shared resource across the team — picking up new training assignments from the shared queue, adapting quickly to new accounts, and delivering consistent quality without needing extended ramp time • Use Glyphic, HubSpot, and Claude to review relevant account notes and training history before each engagement • Tailor each training session to the specific hospital — referencing their workflows and product configuration • Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic after each engagement • Travel frequently to deliver on-site training — building relationships with hospital teams

🎯 Requirements

• Veterinary Practice Experience: Required • Instinct Software Experience: Strongly preferred • Customer-Facing Training or Education: 1–3 years delivering product training, clinical education, or customer enablement in a fast-paced environment • CRM & Call Intelligence Tools: Comfortable working in HubSpot and using call intelligence tools (e.g., Glyphic) • Travel Availability: Able and willing to travel frequently — typically multiple trips per month

🏖️ Benefits

• medical, dental and vision benefits • 401K with match • owner-like flexibility over work and time-off • time to innovate and Flow State Fridays • generous stipend that can be used for almost anything • all-expense-paid time throughout the year together, including at our annual retreat