Senior Manager – Coaching Operations, Academy

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InStride Health

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $26M Venture Round on 2022-10

Healthcare Insurance • Wellness

InStride Health is a provider of specialty outpatient care for pediatric anxiety and OCD, focused on children, teens, and young adults aged 7 to 22. The company offers a research-based clinical model developed at a Harvard-affiliated medical school. InStride Health provides a dedicated care team, personalized treatment plans including individual therapy, family therapy, exposure coaching, and medication management. They aim to help young people face their fears, build resilience, and support families. The service is covered by most major insurances and available in several states such as CT, MA, ME, NH, NJ, NY, OH, PA, RI, and VA.

📋 Description

• Drive systems efficiency, workflow design, and training frameworks across Coaching Department • Partner with Senior Director to translate departmental priorities into structured workflows • Support development and maintenance of coaching resources and tools • Address workflow pain points and implement effective solutions • Oversee the Coach Training Academy and onboarding pipeline • Develop learning pathways and identify skill gaps • Develop data tools and dashboards for performance tracking • Partner with Product and Technology for AI and automation integrations • Translate complex product changes into actionable workflow instructions

🎯 Requirements

• 3–5+ years of progressive people management and operational leadership experience • Proven ability to partner effectively within a Coaching Leadership Team • Proven ability to analyze complex operations, identify inefficiencies, and design scalable workflows • Experience translating operational frameworks into effective training materials • Strong analytical skills and experience using operational dashboards • Foundational knowledge of evidence-based behavior change models • Strong understanding of coaching performance metrics • Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required

🏖️ Benefits

• 401k with match • Flexible PTO • Paid holidays • Paid service days • 4 week paid sabbatical • 12 week paid parental leave • Health benefits starting on your first day • Opportunity to join a mission-driven company • Chance to make a far-reaching impact • Opportunity to work with talented team members • Fully virtual: work from the comfort of your home

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