Senior Renewal Representative

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $74k - $92k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, ensuring timely and accurate renewals • Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities • Collaborate with Customer Success Managers and Sales Representatives on account strategies and customer health • Create, deliver, and manage complex renewal quotes aligned with customer needs and usage data • Conduct accurate renewal forecasting and provide management with updates on progress and risks • Lead renewal negotiations, including customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert on quoting tools and CRM best practices • Drive data integrity and operational efficiency • Collaborate with Product and Marketing teams to communicate product updates and enhancements affecting renewals • Track and report key renewal performance metrics to identify trends and inform process improvements

🎯 Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management roles • Proven ability to manage and grow customer relationships, with experience handling high-value accounts • Strong negotiation skills • Analytical thinking skills, including analyzing usage data, identifying trends, and applying insights to renewal strategies • Demonstrated ability in process improvement • Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari • Ability to travel a few times throughout the year • Bachelor's degree preferred • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

🏖️ Benefits

• Competitive compensation • Ownership program for all full-time employees • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture