Senior Renewal Representative

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $74k - $92k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Manage a diverse portfolio of medium and large-scale renewal accounts • Ensure timely and accurate renewals • Develop tailored renewal strategies to maximize retention and identify expansion opportunities • Collaborate with Customer Success Managers and Sales Representatives on account strategies and customer health • Create, deliver, and manage complex renewal quotes aligned with customer needs and usage data • Conduct accurate renewal forecasting and provide management updates on progress, risks, and opportunities • Lead renewal negotiations involving customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert on quoting tools and CRM best practices • Drive data integrity and operational efficiency • Partner with Product and Marketing teams to communicate product updates affecting renewals • Track and report renewal performance metrics • Identify trends and inform process improvements

🎯 Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management roles • Experience preferably in the SaaS or education technology industry • Ability to manage and grow customer relationships • Experience handling high-value and multi-product accounts • Strong negotiation skills and ability to navigate complex client discussions • Ability to analyze usage data, identify trends, and apply insights to renewal strategies • Ability to identify inefficiencies and contribute to operational enhancements and process improvements • Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong • Excellent communication, organization, and interpersonal skills • Self-motivated and detail-oriented, with ability to manage multiple priorities in a fast-paced environment • Bachelor’s degree in Business, Education, or a related field preferred • Willingness to travel as required, up to 20% • Must pass a background check • Candidates may be asked to verify legal name, current physical location, valid contact number, and residential address

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture