Renewals Representative

🕒 2 days ago

🇺🇸 United States – Remote

💵 $60k - $77k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

📋 Description

• Manage a diverse portfolio of medium and large-scale renewal accounts • Ensure timely and accurate renewals • Develop and execute tailored renewal strategies to maximize retention and identify expansion opportunities • Collaborate with Customer Success Managers and Sales Representatives on account strategies and customer health • Create, deliver, and manage complex renewal quotes aligned with customer needs and usage data • Conduct accurate renewal forecasting and provide management with updates on progress and risks • Lead renewal negotiations, including customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert on quoting tools and CRM best practices • Drive data integrity and operational efficiency • Collaborate with Product and Marketing teams to communicate product updates and enhancements affecting renewals • Track and report key renewal performance metrics • Identify trends and inform process improvements

🎯 Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management roles • Proven ability to manage and grow customer relationships • Experience handling high-value accounts • Strong negotiation skills • Analytical thinking skills, including analyzing usage data and identifying trends • Demonstrated ability in process improvement • Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari • Ability to travel a few times throughout the year • Bachelor's degree preferred • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address • Must be authorized to work in the United States, as indicated by the application’s country-specific work authorization questions

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture • Remote, hybrid, and in-office collaboration spaces vary by role, team, and location

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