Senior Manager, Center of Excellence

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

📋 Description

• Run the day-to-day work of a new Center of Excellence team responsible for contract, subscription, and renewal data accuracy in Salesforce • Design the team's operating model, including roles, ownership, intake, workflows, and work division • Define handoffs and working agreements with Revenue Operations, Deal Desk, Enterprise Systems, Global Shared Services, Legal, Finance, and Accounting • Establish field request channels, escalation paths, and response expectations • Review new Salesforce quotes and contracts for data quality • Lead audits of active contracts, including consolidation, linkage correction, and renewal-value validation • Prioritize and manage remediation backlogs • Own SLAs, track weekly performance, and resolve bottlenecks • Create and maintain playbooks, SOPs, and checklists • Convert quote-to-cash policies into enforceable field rules and address non-compliant deals • Identify root causes and propose preventative fixes such as validation rules, required fields, approvals, and training • Partner with Revenue Operations on field enablement and report monthly on compliance and remediation • Support migration from Salesforce CPQ to Agentforce Revenue Management / Revenue Cloud • Define business logic and requirements, create test scenarios, participate in user acceptance testing, and support data migration readiness • Update SOPs, train the team, support field adoption, and triage post-launch issues • Manage contract specialists and analysts, assign daily work, conduct one-on-ones, provide feedback, coach employees, and support career growth • Help hire, onboard, and train new team members • Serve as day-to-day contact for Sales and Renewals leaders on contract data and governance • Work with Enterprise Systems on Salesforce improvements, validation rules, and automation • Collaborate with Deal Desk and Revenue Operations on policy and approval standards • Escalate systemic issues and policy gaps to the Director

🎯 Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, Deal Desk, Order Management, or Data Governance within B2B SaaS • 3+ years of people management experience, including directing daily work, coaching, and supporting career development • Hands-on experience with Salesforce, including CPQ, opportunities, quotes, contracts, and subscription data • Strong understanding of SaaS subscription models, multi-product bundling, contract structure, co-terming, amendments, renewals, and usage-based contracts • Experience building or running a team, process, or function from the ground up, including defining roles and workflows • Track record of enforcing policy with field teams while maintaining strong working relationships • Experience participating in a CPQ or quote-to-cash system implementation, including requirements and user acceptance testing • Strong analytical and problem-solving skills • Clear written and verbal communication, and comfort holding firm on standards with sales leaders • Bachelor's degree in Business, Finance, Operations, Computer Science, or related field, or equivalent professional experience • Preferred: Experience with Salesforce Revenue Cloud / Revenue Lifecycle Management or a migration from CPQ to Revenue Cloud • Preferred: Experience in the EdTech or education software industry • Preferred: Background in billing, revenue accounting, or bookings • Preferred: Experience building SOPs, playbooks, and training for operations teams • Preferred: Hands-on experience with Salesforce reports, dashboards, and validation rules • Preferred: Familiarity with process automation tools

🏖️ Benefits

• Competitive compensation • Full-time employees participate in the ownership program • Flexible work culture • Generous time off, including local holidays and the annual “Dim the Lights” period in late December • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture with meaningful connection

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