Clinical Retention Specialist – Central

🔥 0 minutes ago

🌽 Illinois, Iowa, +6 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Strengthen long-term adoption of Omnipod products and improve outcomes for people living with diabetes • Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms • Provide proactive follow-up, clinical consultation, recommendations, troubleshooting, and personalized clinical support • Educate customers and healthcare providers on Omnipod data and reporting tools • Manage routine and moderately complex scenarios and escalate issues beyond established guidelines • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns • Use clinical retention selling techniques to influence continued Omnipod use • Identify disengagement or churn indicators through data assessment and analytics • Collaborate with Customer Success teams on targeted retention strategies • Assess barriers to therapy continuation and apply patient-centered solutions • Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations • Partner with healthcare providers to align education with treatment plans • Collaborate with clinical, field, sales, Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams • Identify and communicate regional trends, risks, and opportunities • Contribute to educational tools, customer journeys, and targeted retention campaigns • Support clinicians and customers with clinical software and digital diabetes management tools • Document customer interactions, outcomes, and next steps in Salesforce • Review engagement data, usage patterns, and retention metrics • Participate in data-driven initiatives to improve regional retention performance and program effectiveness • Share insights for incremental improvements to retention programs and customer workflows • Operate as an individual contributor without formal people management responsibility

🎯 Requirements

• Bachelor’s degree required • Active professional clinical credential required, such as Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients • Direct experience working with healthcare providers in a diabetes care setting • Current Certified Diabetes Care and Education Specialist (CDCES) credential required • Ability to maintain required professional licensure and Omnipod product certifications • Effective and persuasive communication with diverse audiences via phone and virtual platforms • Strong clinical expertise in diabetes technology and data interpretation • Proficiency in Microsoft Office and Salesforce • Ability to work remotely from the assigned geographic region • Ability to sit and speak on the phone for extended periods • Manual dexterity for computer and headset use • Availability for occasional evenings, weekends, holidays, and limited travel • Prior industry, commercial, or sales-adjacent clinical experience strongly preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Incentive compensation eligibility • Remote work arrangement • Home workspace support meeting company security and productivity standards