Senior Clinical Retention Specialist

🔥 15 hours ago

🐊 Florida, South Carolina, +1 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $95.9k - $143.9k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Act as an expert clinical resource for complex diabetes management scenarios • Guide patients and healthcare providers through nuanced Omnipod therapy challenges • Deliver advanced, personalized clinical education and training via phone and virtual platforms • Provide proactive follow-up, consultation, troubleshooting, and escalation support • Interpret and educate on Omnipod data and reporting tools • Manage clinical retention quotas for a defined geographic region, including complex and at-risk customers • Execute tailored retention strategies and conduct inbound and outbound customer interactions • Assess satisfaction, reinforce product value, remove barriers, and support long-term adherence • Identify disengagement indicators and partner cross-functionally on targeted interventions • Address clinical, behavioral, psychosocial, logistical, and access-related barriers • Build relationships with healthcare providers to align education with treatment plans • Serve as a clinical contributor for the assigned geography • Partner with Clinical Teams, Customer Success, and Commercial teams • Surface regional insights, trends, and risks to improve retention programs and workflows • Provide guidance and informal mentorship to Clinical Retention Specialist I • Mentor 1–2 new specialists annually through onboarding support • Maintain accurate customer interaction documentation in Salesforce • Analyze engagement data, usage patterns, and retention metrics • Operate independently and manage high-risk and escalated cases with minimal oversight

🎯 Requirements

• Bachelor’s degree required; advanced clinical education preferred • Active clinical credential required (RN or RD) • 5+ years of experience supporting insulin pump therapy and diabetes technology • Demonstrated expertise managing complex clinical cases and provider interactions • Current CDCES credential required • Ability to maintain all required licensure and Omnipod certifications • Deep clinical expertise in diabetes management and technology • Strong consultative communication and virtual engagement skills • Ability to influence without authority and contribute to team capability • Analytical mindset with ability to translate insights into action • Strong problem solving, prioritization, and self-management skills • Highly independent, adaptable, and effective in a fast-paced environment • Proficient in Microsoft Office and Salesforce • Must live in the assigned geographic region: Florida, Georgia, Tennessee, or South Carolina • Ability to sustain extended phone and virtual interactions • Manual dexterity for computer and headset use • Flexibility for occasional evenings, weekends, holidays, and limited travel

🏖️ Benefits

• Incentive compensation eligibility • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Remote work arrangement • Occasional travel flexibility