Head of Business Operations

Job not on LinkedIn

🔥 6 minutes ago

🗽 New York – Remote

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💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

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Insycle

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $50k Pre Seed Round on 2018-08

Consulting • Marketing • Logistics

Insycle is a software development company that specializes in data management solutions. It offers a modern approach to organize, cleanse, and update data across multiple platforms such as Salesforce, Marketo, Intercom, Zendesk, and HubSpot, enabling organizations to streamline their Sales, Marketing, and Revenue operations effectively.

📋 Description

• Lead people and execution across sales, marketing, customer success, and service • Translate company priorities into practical plans • Develop people and establish effective ways of working • Own day-to-day business operations and team leadership • Make operating decisions, hire within agreed budgets, and lead implementation • Identify hiring priorities, define roles, and drive recruiting from sourcing through selection • Build onboarding plans for new employees • Set expectations, coach employees, provide feedback, and address performance gaps • Coordinate teams around a connected customer journey • Turn commercial priorities into campaigns, outreach, sales activities, and customer programs • Use acquisition, conversion, activation, adoption, and retention results to improve execution • Lead projects through implementation, adoption, and ongoing improvement • Resolve blockers, make tradeoffs, and raise risks early • Identify practical AI applications across customer success, sales, marketing, and operations • Create and use AI agents with ChatGPT, Claude, or similar tools • Check AI output quality and refine instructions based on real-world use

🎯 Requirements

• Meaningful experience in customer success, service, or sales, with cross-functional understanding across the customer lifecycle • Experience directly hiring, managing, and developing a small team in a hands-on environment, ideally in B2B SaaS or a similarly technical, customer-facing business • Track record of turning business priorities into completed initiatives and lasting operational improvements • Comfort learning a technical product and understanding customers’ workflows and business needs • Strong practical proficiency with ChatGPT, Claude, or similar business tools • Hands-on experience creating AI agents and repeatable workflows • Willingness to work hands-on while developing the people and processes that enable the business to grow • Candidates should be based in the Eastern or Central time zone

🏖️ Benefits

• Performance-based bonus • Equity through stock options • Medical, dental, and vision insurance • 401(k) with a 4% company contribution • Paid time off • Sick leave • Flexibility for unexpected needs • Paid holidays

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