Associate Manager, Trade Operations

🔥 40 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IntegriChain

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Private Equity Round on 2016-03

Consulting • Logistics • Healthcare Insurance

IntegriChain is a leading provider of data-driven solutions designed to enhance pharmaceutical commercialization and market access. The company offers an extensive platform that integrates strategy, data, applications, and infrastructure, specifically tailored to support therapy commercialization. IntegriChain provides analytics, applications, and managed services that help pharmaceutical manufacturers optimize the reach and profitability of their drugs by harnessing channel, patient, and payer data. Their services include strategy and operational consulting, covering key aspects such as contracts, pricing, patient access, distribution, and logistics.

📋 Description

• Lead the chargeback processing team in the USA/India • Perform analysis, customer expectation management, and support internal and external customers • Serve as the main driver of communication between clients and IntegriChain • Resolve client issues and communicate information accurately to internal teams • Engage with clients and manage multiple clients simultaneously across various regions • Manage chargeback processing, validation, and reconciliation related to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding new PHS/340B entities, and COT for wholesale/distributor customers • Review and evaluate chargeback errors and determine appropriate resolution actions • Identify significant issues and escalate outstanding disputes to management when needed • Conduct in-depth data analysis and collaborate with internal departments to resolve chargeback errors • Work directly with customers to obtain information needed for error resolution • Communicate with Finance Shared Service regarding open deductions and status • Provide supporting documentation, improve efficiencies to reduce future errors, and support collection of disputed balances • Report chargeback statuses and maintain internal reconciliation reporting and action documentation • Prepare admin fee and rebate packages • Prepare for and participate in internal account meetings, status calls, and external customer meetings • Lead indirect/direct reports while managing multiple priorities

🎯 Requirements

• 8+ years of experience in financial analysis, and/or customer payments • Demonstrated ability to collaborate and communicate at all levels to get critical work done • Thorough knowledge of Chargebacks, contract pricing, Rebate/Fees, membership management, LOP/LOC, and direct contracts • Proficient with Microsoft Windows and Microsoft Applications including Excel • Excellent verbal and written communication skills • Strong analytical, problem-solving, organizational, and administrative skills • Ability to work independently, as well as as a team member in a dynamic, fast-paced, and deadline-oriented environment • Willingness to work with all levels of the organization • Excellent problem-solving and troubleshooting skills to perform root cause analysis • Ability to manage competing priorities • Must show ownership of projects and take initiative to resolve issues • A self-starter mentality, passionate about ensuring a positive customer experience • Must have valid US work authorization that does not now and/or will not in the future require visa sponsorship by IntegriChain

🏖️ Benefits

• Excellent and affordable medical benefits • Non-medical perks including Flexible Paid Time Off • 401(k) Plan with a Company Match • Parental Leave • Student Loan Reimbursement • Robust Learning & Development opportunities • Over 700+ development courses free to all employees

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