Partner Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Risepoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.

📋 Description

• Serve as the primary operational point of contact for assigned university partners • Build strong, trust-based relationships and align partners on program goals, priorities, and timelines • Lead operational plans for successful program launches and ongoing delivery across the student lifecycle • Coordinate with enrollment, marketing, technology, and other internal teams on partner needs and deliverables • Identify, troubleshoot, and resolve operational challenges; escalate complex issues as needed • Implement best practices and improve processes to increase efficiency, reduce friction, and enhance student and partner experiences • Lead partner change-management efforts and guide adoption of process, system, workflow, and program changes • Analyze partner data, trends, and escalations to identify root causes and recommend improvements • Ensure accurate and timely data integration, reporting, and documentation • Communicate partner status, operational metrics, and program changes to stakeholders • Contribute to resource planning and prioritization discussions • Document processes, decisions, and partner updates

🎯 Requirements

• 5+ years of experience in operations, account management, or project/program management • Experience ideally within higher education, edtech, or a complex, client-facing environment managing multiple stakeholders and priorities • Strong ability to manage complex workflows, improve processes, and use data to inform decisions, solve problems, and drive measurable outcomes • Experience with CRM or student information systems (SIS) is a plus • Proven ability to build trusted relationships, collaborate cross-functionally, and communicate effectively with internal teams and external partners • Ability to lead through change and influence outcomes • Ability to travel up to 25% • Bachelor’s degree in Business, Marketing/Communications, or related field (great to have) • Experience supporting or partnering with universities, online programs, or enrollment operations • Familiarity with the higher education or edtech landscape • Exposure to change management or transformation initiatives • Experience helping teams adopt new processes, systems, or ways of working in a dynamic environment • Experience leveraging technology, data tools, or AI-enabled solutions to improve operations, generate insights, and drive efficiency or growth

🏖️ Benefits

• Equal-opportunity employer • Diverse and inclusive workforce • Ability to travel up to 25%

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