Licensed Healthcare Agent

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Integrity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $1.2G Private Equity Round - Integrity Marketing Group on 2021-12

Consulting • Healthcare • Marketing

Integrity is a one-of-a-kind company that uses technology, data and a human touch to deliver a better insurance, financial, and investment advisory services experience. We innovate in ways that help people protect their life, health and wealth holistically. The company operates an omnichannel, cloud-based platform connecting carriers, agents, advisors and consumers across marketing, lead generation, distribution and member services. Integrity leverages proprietary technology, industry-leading data, predictive modeling and AI-assisted analysis to streamline processes and customize experiences. Integrity is employee-owned and focuses on partnerships, service, and ethical principles.

📋 Description

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution • Guide members through their coverage options and next steps without high-pressure tactics • Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence • Keep communication current with your supervisor and team • Attend team meetings and training sessions throughout the season • Work the assigned production schedule from the Workforce Management team after AEP begins • Work a schedule that includes at least one weekend day per week during AEP

🎯 Requirements

• Active Health or Health & Life license • Minimum 1 year of Medicare experience • Comfortable working across multiple software systems • Strong communicator with a service-first approach • Able to work a schedule that includes at least one weekend day during AEP • Home office setup that meets remote work requirements • Willing to complete a background check • Basic computer skills and tech knowledge • Telesales or contact center experience preferred • Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred

🏖️ Benefits

• $19.00/hr base pay • Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement • Paid training • AHIP certification covered • Non-resident licenses and renewals covered • Continuing education credits • Remote/work-from-home