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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Manage the end-to-end member scheduling process for imaging services, including referrals, appointments, and communications • Collect and verify member demographic information, insurance eligibility, and benefit coverage • Coordinate imaging appointments with provider facilities based on member needs, availability, and client requirements • Serve as the primary member contact and provide appointment updates • Facilitate communication among members, imaging providers, clients, and internal departments • Educate members on the Valenz Imaging program, scheduling process, and available imaging options • Confirm appointments and document scheduling activities in applicable systems • Monitor scheduling progress, identify barriers to timely care, and coordinate resolutions • Build and maintain professional relationships with imaging providers and clients • Assist with claims-related activities and administrative support functions • Support growth and utilization of the Valenz Imaging program • Document member interactions, scheduling activities, and case information in internal systems • Collaborate with cross-functional teams to improve operational efficiency • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • 2+ years of experience in healthcare scheduling, patient access, medical office operations, customer service, or related healthcare support required • Experience verifying insurance eligibility, benefits, referrals, or prior authorizations preferred • Experience working in a fast-paced, customer-focused environment with multiple priorities • Demonstrated commitment to exceptional customer service and positive member experiences • Strong verbal and written communication skills • Excellent organizational skills; ability to prioritize tasks, manage multiple cases, and meet service level expectations • Strong attention to detail and accuracy in data entry, appointment scheduling, and documentation • Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information according to HIPAA and company policies • Ability to identify scheduling barriers, resolve routine issues, and escalate complex concerns • Proficiency with Microsoft Office, including Outlook, Word, and Teams • Ability to learn and use scheduling platforms, EHR systems, CRM tools, and other healthcare software • Ability to work collaboratively and independently • Strong problem-solving skills and adaptability • US-based work location required • Quiet, distraction-free workspace • Reliable internet connection • Adherence to company security protocols, including VPNs, secure passwords, and company-approved devices/software

🏖️ Benefits

• Generous compensation commensurate with experience and performance • Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection • Necessary equipment provided • Generously subsidized company-sponsored Medical, Dental, and Vision insurance • Spending account options: HSA, FSA, and DCFSA • Flexible working environment • Generous Paid Time Off to include vacation, sick leave, and paid holidays • Employee Assistance Program that includes professional counseling, referrals, and additional services • Paid maternity and paternity leave • Pet insurance • Employee discounts on phone plans, car rentals and computers • Community giveback opportunities, including paid time off for philanthropic endeavors