Helpdesk Analyst

Job not on LinkedIn

🔥 12 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $35k - $55k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Integrity Management Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Integrity Management Services, Inc. is a women-owned, women-run company specializing in helping government and commercial enterprises minimize the risk of improper payments, fraud, waste, and abuse. The company provides a range of services including data analytics, fraud investigations, compliance reviews, audits, grants management, staff augmentation, and coding and medical reviews. IntegrityM, as they are known, works closely with Federal Government agencies, state agencies, and private sector organizations to drive informed decisions and enhance program transparency and oversight. The company is recognized for its contributions to the community and has been awarded for excellence in government contracting and corporate social responsibility.

📋 Description

• Act as a liaison between business users, stakeholders, and technologists. • Serve as the primary point of contact for helpdesk support, addressing inquiries and resolving technical issues. • Collaborate with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies. • Gather, track, and analyze requirements from business users and stakeholders. • Communicate complex technical information to technical and non-technical professionals. • Create and maintain process models, diagrams, and related documentation. • Ensure compliance with applicable privacy and security training requirements. • Document and track all helpdesk activities according to company policies and procedures. • Provide exceptional customer service and timely issue resolution.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. • One year of work experience in this or a related field. • Proven experience in a helpdesk or technical support role. • Strong knowledge of digital platform tools such as Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure. • Excellent communication skills, with the ability to convey technical information to a non-technical audience. • Strong analytical and problem-solving skills. • Experience in creating process models, diagrams, and related documentation. • Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. • Exceptional customer service skills and a commitment to providing outstanding support to users. • Certifications in relevant digital platform tools (e.g., ServiceNOW Certified System Administrator, AWS Certified Solutions Architect). • Experience with Medicare and/or Medicaid fraud, waste and abuse or program integrity work. • Familiarity with ITIL or other IT service management frameworks.

🏖️ Benefits

• Vacation • Sick leave • Paid holidays • Health insurance • Dental insurance • Vision insurance • Short- and long-term disability • Life insurance • Employee assistance plan • 401(K) retirement plan • Educational benefits