Customer Service Representative

🔥 1 minute ago

🐊 Florida, Tennessee, +1 more states – Remote

🐊 Florida – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Integrity Marketing Group LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Conduct recorded verification calls with consumers using approved TPV scripts word for word • Verify consumer identity and demographic and eligibility details • Confirm understanding of the selected plan, effective date, and key plan elements • Obtain and document clear, voluntary consent to enroll • Stop or fail verification when consumers are confused, hesitant, did not request the plan, or report pressure or misleading statements • Escalate suspected agent misconduct, consumer complaints, and potential fraud to Compliance the same day • Record call outcomes, reason codes, and notes in the verification system • Protect consumer PHI and PII under HIPAA and company privacy policies • Meet quality, accuracy, and productivity targets set by the TPV Supervisor • Participate in call calibration, quality reviews, and coaching sessions • Independently verify consumer enrollments during peak enrollment season as a non-sales checkpoint between sales conversations and submitted enrollments

🎯 Requirements

• 1 year minimum of call center or customer service experience • Typing speed of at least 35 words per minute with high accuracy • Ability to read scripts verbatim in a clear, professional, and patient manner • Preferred: Prior TPV, quality assurance, or compliance call experience • Preferred: Experience in a Medicare, health insurance, or healthcare call center • Preferred: Familiarity with Medicare Advantage, Part D, or ACA Marketplace terminology • Bilingual preferred: English and Spanish • Preferred: Experience with CRM, dialer, and call recording platforms • Ability to protect consumer PHI and PII in line with HIPAA and company privacy policies • Ability to meet quality, accuracy, and productivity targets • Ability to be coachable, open-minded, and receptive to constructive feedback

🏖️ Benefits

• Competitive compensation package • Health and family benefits • Professional opportunities and career acceleration • Coaching sessions • Call calibration and quality reviews • Reasonable accommodations for qualified individuals with disabilities