Call Center Trainer

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Intellipet

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

👥 B2C

🏥 Healthcare

B2C • Healthcare

Intellipet is a pet-industry-focused company that builds and operates tech-driven brands serving pet owners and professionals. It offers consumer-facing services including the largest emotional support and service dog company (founded 2015) working with 120+ mental healthcare professionals across all 50 states and an in-house legal team for compliance, and a nationwide dog training service (founded 2021) with a network of 1,000+ trainers and extensive online training content. Intellipet also specializes in customer acquisition and user monetization, call center operations, and white‑glove customer support to run and scale pet-focused businesses.

📋 Description

• Facilitate virtual training for new and existing agents • Coach agents through live call monitoring and roleplay • Provide specific one-on-one performance feedback • Develop and update training materials and sales exercises • Use knowledge checks and practice to reinforce learning • Identify root causes behind skill and performance gaps • Document training outcomes and escalate performance risks • Prepare new and existing agents for success in a sales-driven contact center • Combine facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement

🎯 Requirements

• 2–5 years of call center experience in sales or customer service • Hands-on experience delivering call center training, coaching, onboarding, or agent development • Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows • Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback • Ability to create or improve training materials, scripts, job aids, or learning activities • Proficiency with Google Workspace, presentation tools, and learning management systems • Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned • Applicants must complete a short online assessment through TestGorilla before interview consideration

🏖️ Benefits

• Base salary plus annual incentive opportunity • Fully remote work environment • Health, dental, vision, life, and disability insurance • 401(k)/Roth IRA match • Paid time off • Free counseling services • FSA offerings • Employee discounts

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