Contact Center Representative

Job not on LinkedIn

🔥 29 minutes ago

🐻 Alaska, California, +1 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Point Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🛡️ Insurance

📣 Marketing

Consulting • Insurance • Marketing

Point Health is a healthcare company that specializes in providing treatment solutions for chronic pain management. They collaborate with top-rated physicians and clinics to offer next-day appointments, making it easier for patients to access care. By leveraging a multidisciplinary approach, Point Health aims to provide effective pain management strategies while ensuring a seamless experience for patients, including the option for insurance evaluations and minimal wait times.

📋 Description

• Answer inbound calls and assist patients with questions and scheduling • Register and schedule new patients and provide appropriate pre-appointment materials • Cancel, reschedule, and confirm appointments as needed • Make outbound calls to prospective patients who have expressed interest and educate them on available treatment options • Provide friendly, timely, and professional customer service • Accurately document patient information and maintain confidentiality • Support marketing initiatives by tracking and communicating lead activity • Follow company policies, procedures, and applicable healthcare standards • Perform other duties as assigned • Schedule new patients for affiliated pain clinics and surgery centers

🎯 Requirements

• High school diploma or GED • Previous call center and appointment scheduling experience • Excellent verbal and written communication skills • Strong customer service and interpersonal skills • Excellent organization and attention to detail • Comfortable using computers and learning new software • Ability to maintain patient confidentiality • Healthcare or medical office experience preferred • Knowledge of medical terminology preferred • Experience with Microsoft Office or similar software preferred • Must be physically located in the United States, a US territory, California, Hawaii, or Alaska as specified in the application location options • At least one year of healthcare and/or call center experience is asked about in the application

🏖️ Benefits

• Medical, Dental & Vision Insurance • HSA • 401(k) • PTO & Paid Holidays • Life & AD&D Insurance • Short- & Long-Term Disability • Accident Insurance • Remote Stipend • Continuing Education Reimbursement • Bonusly Employee Recognition & Rewards • DailyPay • Employee Assistance & Health Management Programs • Identity Theft Protection • Employee Discounts • Fully remote position • Monday-Friday schedule

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