Contact Center Agent

Job not on LinkedIn

🔥 16 minutes ago

🎰 Nevada – Remote

infoinfo

💵 $16 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

Where this job comes from

Posted on Studio Enterprise's careers page, not through a job board

First seen by Remote Rocketship 16 minutes ago

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Logo of Studio Enterprise

Studio Enterprise

51 - 200 employees

Founded 2017

📚 Education

🤝 B2B

📣 Marketing

Education • B2B • Marketing

Studio Enterprise is an Education Services Platform (ESP) and fully integrated shared-services provider based in Los Angeles that helps schools outsource non-core administrative and back-office functions so educators can focus on students. The company provides content creation and a dedicated production engine, marketing & admissions support, compliance services, finance & accounting, IT services, and M&A/reorganization support. Studio Enterprise serves a range of educational institutions (online and on-ground), supports small community colleges to multi-campus systems, and reports servicing over 27,000 students across 25 school locations and 65 degree programs.

📋 Description

• Direct potential student enrollments to the appropriate place • Work as the first level within the Enrollment Services functional area • Work closely with the supervisor • Make outgoing and receive incoming calls from people interested in attending the colleges • Qualify and transfer calls to an Admissions Consultant • Generate excitement and build rapport with potential students • Meet productivity metrics • Use an auto-dialing system to accurately track and report calls taken • Help others achieve their education goals

🎯 Requirements

• High school diploma or GED preferred • Call center experience preferred but not required • Must be able to lift 15 pounds • Excellent attendance • Great communication skills • Previous dialer experience is a plus • Strong customer service skills • Proficient at working independently and meeting timelines • Able to work in collaborative team settings • Strong organizational skills • Strong attention to detail • Computer literacy, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook • Available to work occasional evenings and weekends • Must abide by FERPA requirements protecting student education records • Must be authorized to work in the United States

🏖️ Benefits

• Remote work/from home or in the office • Department meetings via video conference • Standard workweek with potential additional weekday or weekend hours

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