Customer Success Agent – Call Center Representative

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Support FMC’s Call Center operations as a Customer Success Agent • Answer inbound calls and make outbound calls • Respond to customer requests within set timeframes • Deliver exceptional quality of service to every customer • Pull up loan information and provide customers with needed information quickly and accurately • Provide verbal and written responses to customers • Explain policies and procedures and resolve customer inquiries • Build positive and pleasant customer relationships • Help customers feel secure and well-looked-after • Perform other related duties as assigned

🎯 Requirements

• Must be local to Jacksonville, FL • High School Graduate/GED • 0-1 Years related work experience preferred • None required for licensure or certification • Individual contributor position • Ability to multitask and work in a fast-paced work environment • Top-notch verbal and written communication skills • Ability to listen to, understand, engage with, and respond to customers by phone and written communication • Patience and politeness when explaining policies and procedures • Attention to confidentiality and data security • Ability to adhere to schedules, meet deadlines, and maintain regular and punctual attendance • Ability to comply with company policies and procedures