Call Center Representative

🔥 1 minute ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers • Schedule service for truck and trailer breakdowns and preventive maintenance service • Assist with service-related questions • Assist customers experiencing vehicle breakdowns • Execute customer communication protocols for breakdowns, PM scheduling and follow-up, and vehicle status updates • Improve the quality and consistency of customer communications and ensure customer expectations are met • Drive improvement of Customer Satisfaction Index (CSI) scores • Follow shift scheduling, including scheduled breaks and lunch times, to enhance service productivity • Coordinate with on-call technicians, rental counter teams, customers’ drivers and dispatch teams to identify repair requirements and substitute units • Coordinate outside repairs with vendors and customers • Handle incoming and follow-up calls • Process customer service requests regarding billing, warranty, compliance paperwork and other topics • Participate in quality assurance reviews for monitored calls • Perform other duties as assigned • Contribute to making the call center a great place to work

🎯 Requirements

• H.S. diploma/GED required • Three (3) years or more in Customer Service with issues resolution required • Must be flexible to work all shifts, weekends and holidays • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown • Strong verbal and written communication skills • Capable of multi-tasking, highly organized, with excellent time management skills • Flexibility to operate and self-driven to excel in a fast-paced environment • Ability to create and maintain professional relationships within all levels of the organization • Ability to work independently and as a member of a team • Detail oriented with excellent follow-up practices • Effective phone skills • Ability to work in a fast-paced environment with occasional process changes • Ability to embrace change and growth • Ability to work all shifts, weekends and holidays in a 24/7 call center operation

🏖️ Benefits

• Additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift • Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Remote training