Outbound Call Center Agent

Job not on LinkedIn

🔥 13 minutes ago

🌪️ Oklahoma – Remote

infoinfo

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

Where this job comes from

Posted on MDS Communications Corporation's careers page, not through a job board

First seen by Remote Rocketship 13 minutes ago

Logo of MDS Communications Corporation

MDS Communications Corporation

201 - 500 employees

Founded 1992

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

MDS Communications Corporation is a family-owned, for-profit telephone fundraising company founded in 1992 that provides outbound and inbound call center services exclusively for non-profit organizations, ministries, and political/public policy causes. The company operates headquarters and call centers, remote agents, and an on-site fulfillment center, and offers services including donor acquisition, renewal and reactivation calling, sustainer programs, inbound pledge handling, predictive modeling and analytics, secure data processing, and campaign-specific reporting. MDS emphasizes quality assurance, training, PCI-compliance, and client-focused account management to maximize fundraising results for large national and regional non-profits.

📋 Description

• Receive in-depth training • Be assigned to one of four MDS teams calling on behalf of a set of MDS clients • Call for 4–8 different clients during an 8-hour day using predictive dialing equipment • Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls • Communicate with donors and prospective donors positively, engagingly, and enthusiastically using a client-approved script • Secure financial gifts from donors and prospective donors on behalf of clients • Maintain minimum fundraising and productivity metrics

🎯 Requirements

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long-term stability • Dedicated wired internet connection • Quiet place to work at home free from normal household interruptions • Basic computer skills • Commitment and enthusiasm to charitable and non-profit causes • Willingness to learn • Persistence

🏖️ Benefits

• Participation in performance bonus program • Top performers can earn $8-$10+ in hourly bonus • Paid break time • Health insurance eligibility after 2 months • Employer pays 75% of base employee health insurance premiums • Paid time off • Opportunity to advance to management positions • Opportunity to advance to Inbound Donor Services positions • Opportunity to manage donor portfolios for clients • Promotion from within whenever possible • Recovery-friendly workplace support

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