Call Center Representative – Recovery

🔥 0 minutes ago

🏈 Alabama, Oklahoma, +1 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Handle inbound calls and emails from customers of a major telecommunications company • Educate and inform callers about debt and credit reporting details, taking action when necessary and noting accounts accordingly • Offer solutions and handle each case with the utmost care • Provide education about consumer protection rights and best practices • Maintain good public relations • Adhere to company attendance, punctuality, and meal and rest break requirements • Maintain concentration and focus to meet performance goals • React positively to an ongoing, changing environment • Handle pressure when attempting to meet deadlines and performance goals • Maintain good working relationships with assigned supervisors and coworkers • Comply with specified FDCPA, state, and city laws and provisions, as outlined in company compliance and training programs and the FDCPA test • Perform additional duties as required by management

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent required • Superb attendance • Computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing customer service over the phone • Ability to remain engaged on the phone throughout the entirety of your shift with no distractions • At least 1 year of Customer Service experience required • Excellent written and oral communication • Ability to apply basic mathematical concepts • Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer • High speed internet with an ethernet connection to the router; no satellite, wireless, or hotspot; minimum 10 Mbps download and 5 Mbps upload speed • WiFi must be turned off at all times • Private and distraction-free home workspace with the ability to close a door

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement • InteLogix will provide a computer for the duration of your employment on this program