Technical Support Specialist

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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InteractRV

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Digital Marketing

InteractRV is a company that specializes in providing digital marketing solutions and online advertising services tailored for RV dealerships. They focus on creating responsive websites, enhancing search engine visibility, and delivering targeted marketing campaigns to improve dealership visibility and customer engagement. With a comprehensive approach that includes mobile-driven design, SEO, PPC, and lead prospecting, InteractRV aims to empower RV dealers in North America to grow their businesses sustainably and effectively.

📋 Description

• Provide technical support to all customers using a ticket-based case tracking system and knowledge base • Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) • Handle customer requests via chat, email, and inbound/outbound calls • Solve customer problems in a reasonable time frame • Provide InteractRV website platform education/coaching to customers and co-workers as needed • Participate in training sessions on new web technologies and product features • Create content for the InteractRV Knowledge Base (internal and customer-facing) • Work with peers and supervisors to resolve low-level escalations • Deliver a technical support experience that delights customers

🎯 Requirements

• Strong working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility • Strong working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox • Excellent written and verbal communication • Critical thinking / problem-solving skills • Previous customer service experience (2+ years preferred) • Previous web development experience (1+ years preferred) • Comfortable working in a team and managing frequent interruptions • Clear speaking voice / good phone skills • Enjoys technical challenges and working to develop creative solutions