Patient Appointing Services Clerk Lead

Job not on LinkedIn

🔥 22 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $24 - $25 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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• Open for 1 day.
• Jobs at this company usually fill in 31 days.

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2007-12

Consulting • Logistics • Travel

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Coordinate primary and specialty care appointments • Verify patient eligibility and update demographic information • Correct scheduling errors and support referral-related communications • Review patient scheduling interactions for accuracy, compliance, quality standards, and HIPAA requirements • Lead virtual coaching sessions addressing call deficiencies, booking errors, and improvement opportunities • Document audit findings and track performance trends • Identify process gaps and recommend improvements to leadership • Participate in quality calibration meetings and facilitate learning sessions • Collaborate across departments to maintain consistent service standards • Monitor adherence to policies and performance expectations • Assist with help queue coverage and troubleshoot system issues • Document booking infractions

🎯 Requirements

• High school diploma or GED • Minimum of 1 year of healthcare administrative experience • Proficiency in Microsoft 365, including Teams, Excel, and Outlook • Strong computer skills and ability to learn new systems • Strong customer service, telephone etiquette, and verbal and written communication skills • Critical thinking, problem-solving, and attention to detail • Ability to manage competing priorities in a fast-paced environment • Candidates must reside within 50 miles of San Antonio, TX • Minimum of 2 years of call center experience preferred • Minimum of 2 years of leadership experience preferred • Experience with CXone, MHS GENESIS, or other call center software preferred

🏖️ Benefits

• Health & Welfare Benefit: Up to $5.09 per hour, in accordance with the Service Contract Act (SCA) • Medical, dental, vision, and basic life insurance • 401k plan • Paid time off • Annual bonus • Comprehensive and competitive benefits package

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