Professional Services Manager

Job not on LinkedIn

🔥 26 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

InterPayments

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

📋 Compliance

Fintech • Compliance

InterPayments is a company that specializes in providing managed surcharging services to help businesses control and recover credit card fees. With a focus on compliance, they offer solutions that integrate seamlessly into existing payment systems, enabling selective and precise surcharging while ensuring adherence to all relevant laws and regulations across the US and Canada. InterPayments provides both out-of-the-box and customized solutions, along with consulting and auditing tools, to enhance their clients' payment processes without disrupting current systems. Their service is trusted by major firms across various industries, allowing businesses to keep their payment providers while adding surcharging options within compliance guarantees.

📋 Description

• Customer Advocate - Be the voice of the customer within InterPayments. Tactfully drive their issue to resolution regardless of what party or department owns the issue. • Customer Onboarding - Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions • Customer Support - Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines • Customer Training - Provide training and end-user support during onboarding • Customer Communication - Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records • Internal Communication - Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings • Project Management - Project manages all tasks of our portfolio of customers as they implement InterPayments’ solutions from kick-off to go-live. Continuously engage internal and external business partners as part of the project management process. • Technical Expertise - Serve as a hands-on technical resource: answer integration questions, diagnose transaction- and API-level issues, and translate between merchant, partner, and processor technical teams. Follow and improve InterPayments’ implementation standards and operating procedures. • Issue Resolution - Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base.

🎯 Requirements

• 8+ years of SaaS technical project management, sales engineer, technical support, or implementation management work experience • Hands-on technical fluency – able to independently diagnose integration and transaction-level issues by inspecting API request/response payloads, reading transaction logs, and analyzing data in Excel (SQL/Python a plus). • Comfortable owning a complex, rules-heavy domain – payments processing, surcharging, and card-brand/compliance requirements – and ramping quickly on regulatory detail (prior payments experience a strong plus, not required). • Proven ability to work cross functionally with internal and external stakeholders and align technical and non-technical stakeholders • Proven ability to break down tasks into easy-to-follow logical steps and deliverables • Highly organized project management skills with an eye towards anticipating customer needs, such as gathering requirements, project management, dependencies, blockers, etc. • Highly comfortable with re-prioritizing and asking for assistance • Polished and succinct verbal and written communication – you enjoy making complex concepts as easy as possible to understand • Self-starter, work with minimal supervision, balance multiple activities simultaneously, and achieve deadlines • Responsible and accountable. If you say you will do it, you do it • Engaging personality and attention to detail • Proven experience in project management and customer-facing roles • Exceptional problem-solving abilities and a results-oriented mindset.

🏖️ Benefits

• Professional development opportunities • Remote work options • Team-oriented work environment