Training Operations Lead

🔥 3 hours ago

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Interplay Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🏢 Enterprise

Education • Enterprise

Interplay Learning is a leading provider of immersive training solutions for skilled trades. The company offers a career development platform with workforce skill simulations training that can be accessed anytime and anywhere, enabling efficient training and skill development. Interplay Learning serves a range of audiences, including enterprises, educators, workforce development organizations, small to medium businesses, and individual learners. They provide virtual training in industries such as HVAC, plumbing, electrical, and facilities maintenance, with the goal of closing the skills gap faster and making employees job-ready in a short period of time.

📋 Description

• Own the daily operational flow of all Instructor-Led Training (ILT) programs focused on crane and rigging • Ensure contractor success and complete course closeouts on time • Own process or customer remediation needs related to certificates • Partner with Accounting to improve ILT payment timelines during closeouts • Manage and maintain ILT Operations systems, processes, files, and data • Ensure course, student, and financial data integrity for reporting • Own accurate and on-time shipping to ILT programs • Manage inventory, logistics, fulfillment, supply chain, travel, shipping, industry certifications, and related performance metrics for ILT and the Bookstore • Implement process improvement initiatives and document ILT processes for scale • Own the in-person/on-site experience for ILT programs with training leadership and training center partners • Schedule, manage, confirm, cancel, and reschedule training center events and related communications • Manage curriculum versioning and provide inventory support • Maintain product and packing-list accuracy in NetSuite • Partner with Industrial Service Delivery to ensure Salesforce accuracy • Ensure students are accurately enrolled in the LMS • Maintain Industrial Services product details across software systems, including descriptions, packing lists, curriculum versions, field advisory services, bookstore, FoRE, and instructor skills matrix

🎯 Requirements

• 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services • Understanding of the end-to-end ILT program lifecycle is preferred • Experience managing logistics, inventory, fulfillment, and supply chain operations with high accuracy and organization • Proficiency with enterprise systems, including NetSuite and Salesforce • Ability to maintain data integrity and optimize operational workflows • Experience documenting processes, creating SOPs, and building enablement materials • Excellent written and verbal communication skills • Ability to partner across teams and manage external contractors and vendors • Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes • Must be authorized to work in the United States for any employer without stipulations • Must be a resident of the United States • Must complete I-9 and E-Verify processes upon employment • Must pass a post-offer background check and drug and alcohol screening • Additional role-dependent verification may include driver eligibility and record, credentials, education, employment history, references, or credit history

🏖️ Benefits

• Career development in a dynamic, high growth environment • Remote-first & flexible hours • Annual learning reimbursement • Family-friendly policies supporting work-life balance • 3 weeks PTO • 1 week Winter Break • Holidays and sick days • Medical insurance • Vision insurance • Dental insurance • 401(k) match • Private Company Equity Options • Mental and physical health resources • Social events