Technical Account Specialist

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal • Work with customers to gather information, request pertinent details, and assess issues • Leverage various tools, documentation, and knowledge bases to assist customers • Own specific client accounts to coordinate issue management and escalation engagement

🎯 Requirements

• Associate’s Degree in Software or a Technical related field; or equivalent experience • Minimum of two (2) years of Software/IT Support experience in a customer-facing role • Proficient in the use of Microsoft Office Suite • Ability to utilize a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk) • Strong problem-solving skills • Excellent verbal and written communication skills

🏖️ Benefits

• Competitive compensation • Remote-first • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET) • Company-wide offsite (annual) • Flexible PTO designed for real recharge • 17 company holidays • Paid sick leave • Paid parental leave • Comprehensive health coverage with family options • 401(k) with company match