Technical Account Specialist

🕒 July 28

🇺🇸 United States – Remote

💵 $43k - $56.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Provide front-line support to customers, physicians, nurses, and end users • Accept incoming phone support calls, support emails, and inbound support cases through the customer community portal • Gather pertinent information from customers and assess issues • Use tools, documentation, and knowledge bases to resolve customer issues or escalate cases to secondary support • Learn and apply documentation for DoseSpot software applications • Own specific client accounts and coordinate issue management and escalation engagement • Remove friction from the prescribing process so clinicians can spend more time with patients • Collaborate cross-functionally with Product, Sales, and Customer Success • Balance synchronous collaboration with asynchronous execution in a remote-first environment • Potentially help up-skill new team members

🎯 Requirements

• Associate’s Degree in Software or a Technical related field; or equivalent experience with a minimum of two (2) years of Software/IT Support experience in a customer-facing role • Proficient in the use of Microsoft Office Suite • Desire to assist with and improve troubleshooting documentation • Ability to utilize a case management tool to record detailed notes and manage customer communication, such as Salesforce, ServiceNow, or ZenDesk • Strong problem-solving skills • Excellent verbal and written communication and presentation skills • Ability to provide quick and accurate updates and solutions to customers • Detail oriented with the ability to multitask and manage time in a fast-paced, ambiguous environment • Must be able to work independently while being a proactive team member • Ability to work the assigned shift: 10:00 AM–6:30 PM EST or 11:30 AM–8:00 PM EST, with a 30-minute lunch • Must be legally authorized to work in the United States • Subject to pre-employment drug screening where permitted by applicable law

🏖️ Benefits

• Competitive compensation • Fully remote work within the United States • One-time home office stipend • Monthly Wi-Fi reimbursement • Flexible scheduling and core collaboration hours (10:00 AM–3:00 PM ET) • Annual company-wide offsite • Flexible PTO • 17 company holidays • Paid sick leave • Paid parental leave • Multiple medical plan options with significant company premium contributions • Dental coverage, including orthodontia • Vision coverage for employees and families • Company contributions to HSA/FSA accounts, based on plan selection • 401(k) with company match • Periodic company-event travel, once or twice per year