Program Manager, Provider Services

🕒 May 7

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $46M Series B on 2021-04

Healthcare Insurance • Wellness

Interwell Health is a value-based kidney care provider that partners with physicians to revolutionize healthcare. The company focuses on offering expertise, compassion, and innovative strategies to set high standards within the kidney care industry. Interwell Health aims to slow disease progression and reduce hospitalizations, resulting in improved health outcomes and lower care costs for patients and payers. It has achieved NCQA Population Health Program Accreditation for its comprehensive patient engagement program, Interwell 360. With a decade of experience, Interwell Health manages financial risks and patient needs through a dual approach of patient care and provider enablement. The company collaborates with nephrologists, primary care providers, and payers, supported by a vast network of clinical and non-clinical staff dedicated to patient health.

📋 Description

• Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as: • CMS Kidney Care Contracting • IWH Payor Agreements • IWH Practice Participation Agreements • Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations • Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through • Investigate and resolve any issues or concerns in a prompt and effective manner • Serve as the primary contact and subject matter expert for IWH Network practices • Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement • Execute company initiatives and ensure the timely completion of deliverables • Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM • Deliver timely training and/or onboarding to Network Providers as new information is available • Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

🎯 Requirements

• Bachelor’s degree required; Advanced Degree desirable • Proven experience working with physicians and practices, nephrology-specific experience a plus • Superior attention to detail and exceptional follow-through • Should possess an independent and proactive approach, showcasing dedication to continuous learning • Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams. • Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)

🏖️ Benefits

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.