Desktop Support Specialist

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide first-level technical support via phone, email, or in-person for hardware, software, and connectivity issues. • Install, configure, and maintain desktop and laptop computers, including operating systems and applications. • Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices. • Assist with user account management, including password resets and access permissions. • Document incidents and resolutions accurately in the ticketing system. • Coordinate with vendors and escalate complex issues to higher-level IT staff when necessary. • Support IT initiatives such as hardware rollouts, software upgrades, and security compliance. • Maintain an up-to-date knowledge base and contribute to continuous improvement of support procedures.

🎯 Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field preferred. • Proven experience (2+ years) in desktop or technical support roles. • Strong knowledge of Windows and macOS environments. • Familiarity with Microsoft Office Suite, Active Directory, and common enterprise software. • Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication and interpersonal skills, with a customer-focused mindset. • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance plans. • 401(k) retirement plan with company match. • Generous paid time off and holiday schedule. • Opportunities for professional development and certification support. • Collaborative and inclusive work environment. • Access to the latest technology and tools.