Email Response Specialist

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Manage and respond promptly to high volumes of incoming email inquiries • Draft, proofread, and send clear, concise, grammatically correct email responses • Identify and prioritize urgent or complex emails and escalate accordingly • Collaborate with internal departments to resolve customer issues and provide accurate information • Maintain up-to-date knowledge of company products, services, and policies • Track and document email interactions using company tools and CRM systems • Continuously improve email response templates and processes to enhance efficiency and customer satisfaction • Route inquiries and support customer service and operational teams • Maintain organized records of correspondence and follow-up actions

🎯 Requirements

• Proven experience in email communication, customer service, or a related role • Excellent written communication skills with strong attention to detail • Ability to manage multiple email threads and prioritize effectively • Familiarity with CRM software and email management tools is a plus • Strong organizational skills and ability to maintain accurate records • Ability to work independently in a remote setting • Reliable internet connection and suitable home workspace • High school diploma or equivalent required • Previous experience in a software or technology company is advantageous • Proficiency in English with excellent grammar and spelling • Must be a resident of United States

🏖️ Benefits

• Flexible remote work environment supporting work-life balance • Competitive compensation with performance-based incentives • Opportunities for professional growth and skill development • Collaborative and inclusive company culture • Access to cutting-edge tools and technology